Frequently Asked Questions

If you choose the Standard shipping, I will send it with Poczta Polska Priority Mail. Upon entering your country, the order will be taken by your national post service.

If you need your order to be sent with upgraded shipping via UPS, check the UPS option at checkout.

The tracking number (for Standard Shipping) is international and can be tracked anywhere, provided the shipping company updates it in its database. What may happen is the number is not updated by your national postal service once it enters your country. It looks like it’s stuck at ”Sent from Poland”, but in reality, it is processed and delivered properly.

Canada Post is notorious for that.

Larger orders get either a free shipping upgrade or a free gift (it depends on the order value and what I have available at a given moment). I do not discount larger orders.

First of all, please check the package thoroughly (especially if it’s a larger order, I sometimes wrap items in layers). If you’re positive that something is missing, then please contact me, provide the order number and list what’s missing. I will get back to you and send you the missing piece.

You can cancel an order if it’s not shipped yet. If you do, you will get a full refund, including shipping costs. To cancel an order, please contact me ASAP. You can’t cancel an order if it’s already dispatched!!!

You can. The details on how to do it are on the Terms and Conditions page.

It lasts for 60 days from the dispatch date. It is more than enough time for an item to be delivered and for you to check its quality. If more than 60 days passed from the dispatch date, I can’t make any refund or exchange.

You can simply use a pair of pliers to gently straighten the post.

All pins are made by hand, so sometimes there are some “happy accidents”. B-grade pins usually have some more or less visible blemishes but can still be worn and enjoyed. I don’t like to be wasteful, so I offer them for a lower price than regular. You can check how I grade pins here.

No. Due to the varying nature of pin grading practices and the handmade quality inherent in pins, I will not take requests to scrutinize any particular batch or set of pins for a customer.

Yes, it’s available on every product’s page.

No, I do not offer drop shipping, am not a drop shipper, or run a drop shipping program.

Please use the Contact Form.

Yes, I still have my Etsy store. I run both stores at the same time.